Information on cancellation

Right of withdrawal for digital content

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or an email) of your decision to revoke this contract. You may use the sample cancellation form below for this purpose, which is, however, not mandatory.

To meet the cancellation deadline, it is sufficient to send your notification of exercising the right of withdrawal before the cancellation period has expired.

Consequences of the revocation

If you revoke this contract, we will refund all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract.

For this refund we will use the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In no case will you be charged any fees for this refund.

Early expiry of the right of withdrawal for digital content

In the case of a contract for the supply of digital content that is not on a physical data carrier, the right of withdrawal expires once we have begun performance of the contract after you:

• have expressly agreed that we begin performance of the contract before the expiry of the cancellation period,
• have confirmed that by giving your consent you lose your right of withdrawal from the start of performance of the contract, and
• we have provided you with a confirmation of the contract in accordance with the legal requirements.

This applies in particular to the electronic provision or transmission of personalised documents, emblems, certificates, graphics, PDF files and similar digital content created individually for you.

No right of withdrawal for personalised printed products

There is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and whose manufacture is subject to an individual selection or determination by the consumer, or that are clearly tailored to the consumer’s personal needs.

This applies in particular to custom-made or personalised documents, seals, certificates, printed materials and comparable personalised products ordered by customers.

Therefore, there is no right of withdrawal for such individually customised printed versions.